FAQ

Every product page has its own size guide — sizes vary by garment style, so check the guide for the specific item rather than assuming your usual size. Because each piece is printed to order, we cannot accept returns for a size ordered incorrectly, so it is worth measuring first.

Yes, guest checkout is available. An account is optional but lets you track orders, save addresses for faster checkout, and submit a return request, which is tied to your account.

No. Production starts automatically as soon as your order is paid, so orders cannot be cancelled, modified, or have the address changed once placed. Please double-check your design, size, and shipping address before completing checkout.

Yes. Enter the code in the coupon field at checkout and apply it before paying — discounts cannot be added after an order is placed. One code applies per order unless a promotion states otherwise.

Yes. You can purchase store credit from our gift card page and the recipient can apply it at checkout.

StyleMZ is a Korean design studio. All artwork is original work by our in-house designers — Korean calligraphy, illustration, and culturally inspired graphics.

Credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club), plus Apple Pay, Google Pay, Amazon Pay, Cash App Pay, Link, Klarna (buy now, pay later), and USDC stablecoin. Everything is processed through Stripe. Available options vary by country and device — checkout shows what applies to your order.

Yes. Payments are processed by Stripe, a PCI DSS Level 1 certified provider, over TLS/SSL encryption, with 3D Secure authentication where your bank requires it. Your full card number never touches our servers.

Prices display in the currency you select in the header or footer switcher, and your card is charged the amount shown at checkout. Your bank may add its own foreign-transaction fee or conversion rate, which is outside our control.

Where applicable, sales tax or VAT is calculated and collected at checkout following the rules of the production region — for example US sales tax on US-printed orders, EU VAT on EU-printed orders.

You will see a message at checkout and can retry or choose another method. Most failures come from an incorrect card detail, an expired card, insufficient funds, or a bank declining an international transaction. A pending amount on a failed order is an authorization hold, not a charge, and your bank releases it.

Production takes 1–3 business days and local shipping a further 3–7, so most orders arrive within 5–10 business days. Each product page shows the estimated window for your country. Times exclude weekends and public holidays, and busy seasons can add 1–2 business days.

From the production hub closest to your delivery address — our print partner Gelato operates 140+ hubs across 32 countries. Most orders are printed in your own country or region, so your parcel usually travels domestically.

Usually not. Orders printed in your own country or trade bloc never cross an international border, so there are no import duties, no VAT collected at the door, and no carrier disbursement fees. If your country has no local hub, your order ships from the nearest one and your government may charge duties or taxes on delivery — those are set by your authorities, not collected by us, and are the recipient’s responsibility.

The production hub selects the fastest local carrier, which may be DHL, FedEx, UPS, USPS, DPD, Royal Mail, GLS, PostNL, La Poste, Australia Post, Japan Post, or another regional service. Your tracking email names the carrier for your parcel.

A tracking link is emailed automatically when your order ships, and you can also use Track your order. For live updates, contacting the carrier directly with your tracking number is usually fastest.

No. We cannot deliver to P.O. Box, APO, FPO, or DPO addresses. Please use a street address.

If tracking has not moved for an extended period, contact us with your order number. We will investigate with the carrier and arrange a reprint where appropriate.

Parcels that go unclaimed after carrier notification, are refused at the door, or are returned because the address was wrong cannot be refunded or reshipped — made-to-order items cannot be restocked. Please make sure your address is complete and accurate, including apartment or suite numbers and a reachable phone number.

Because every item is printed to order, we do not accept returns for change of mind, sizing regret, or colour preference. We do stand behind quality — if anything is wrong with what you receive, we fix it at our cost. Full terms are on the Returns & refunds page.

Submit the Return Request form within 7 days of delivery with your order number and clear photos of the issue — include the packaging if the damage happened in transit. We reply within 1 business day and arrange a free reprint or full refund after verification.

No. A clear photo of the issue is enough for us to start the resolution — you keep the original item.

Damage in transit, misprints and print defects (off-centre, wrong colour, missing element, fading, or quality below standard), receiving the wrong product or size from us, and manufacturing faults such as broken stitching or holes. All are resolved by free reprint or full refund.

Change of mind, a size or colour you selected yourself, reports filed more than 7 days after delivery, parcels refused or unclaimed at delivery, and orders not cleared through customs. Made-to-order items cannot be restocked, which is why these cases cannot be refunded.

Unfortunately not — a printed item cannot be resold, so we cannot accept it back for a size swap. Please use the size guide on the product page before ordering; it varies by garment style.

Approved refunds go to your original payment method. Depending on your bank or card issuer, it usually takes 3–10 business days for the credit to appear.

No. Check out as a guest and we take it from there — when your payment is confirmed we create your account automatically from your order email. There is no sign-up form and no password to choose.

We do not use passwords at all. Go to My Account, enter your email, and we send a one-time code that signs you in. If your phone or laptop supports it, you can also sign in with Face ID, Touch ID or your fingerprint — after your first code-based sign-in, your device offers it automatically in the email field.

On the order confirmation page we sign you into the account we just created, so your details are saved for next time. This only works from your own confirmation link, only within an hour of ordering, and never for staff accounts. If you would rather not be signed in, just use the log-out link in My Account.

A passkey lets you sign in with the same Face ID, Touch ID or fingerprint you already use to unlock your device. The biometric data never leaves your device and we never receive it — your device simply confirms to us that it is you. You can keep using email codes instead if you prefer.

If an account is created but never used for an order, we remove it after 60 days so we are not holding personal details we have no reason to keep. Any account with an order — including cancelled or failed orders — is kept, so your purchase history and return eligibility are never affected. If your account is removed and you order again later, a new one is created automatically.

Yes. Email support@stylemz.com from your account address and we will erase your account and personal data. We may need to keep order and payment records where tax or accounting law requires it.