Refund and Returns

Returns & Refunds

StyleMZ is operated by Empress Korea. Payments are collected by Empress Korea LLC (Wyoming, USA). Please review your size, color, design choice, and delivery address carefully before checking out.

Our returns policy. Because each item is made just for you, outside the EU/EEA and the UK we do not accept returns or refunds for change of mind, sizing regret, or color preference. Customers in the EU/EEA and the UK can return any catalogue item within 14 days of delivery — see the 14-day right of withdrawal below. We do stand behind the quality of every order — if anything is wrong with what you receive, we will fix it at our cost.

Start a Return Request

Order Cancellation (before production)

If you need to cancel, contact us immediately with your order number through our contact page. Production starts very soon after checkout, so cancellation is only possible while the order has not yet entered production and cannot be guaranteed.

If we reach the order in time, it is cancelled and refunded in full, including shipping, to the original payment method. Once production has started, the order cannot be cancelled and the terms below apply.

What we replace or refund

Damaged in transit — contact us within 7 days of delivery with photos of the item and packaging. Free reprint or full refund.
Misprint or print defect — off-center print, wrong color, missing element, fading, or quality below standard. Free reprint or full refund.
Wrong product or wrong size sent — we shipped something different from what you ordered. Free reprint of the correct item or full refund.
Manufacturing defect — broken stitching, holes, or other garment faults that make the product unusable. Free reprint or full refund.

You do not need to ship the original item back — a clear photo of the issue is enough for us to start the resolution.

Free size exchange on your first order

Made-to-order garments cannot be returned for sizing, but a first order should not be a gamble. If a T-shirt, long sleeve, sweatshirt, hoodie or tank top from your first StyleMZ order does not fit, we make the same design again in the size you need free of charge, shipping included. You keep the first one; there is nothing to send back.

One garment, once per customer, on a first order.
Ask within 14 days of delivery: contact us with your order number and the size you need.
We send a personal code that makes that product free in the new size, with free shipping. It is valid for 14 days with the e-mail address of your order.
The Find my size button on each product page suggests a size from your height and weight before you reorder.

What we cannot accept

Change of mind — “I no longer want it” or “I do not like it once received” (EU/EEA and UK customers: you may return the item within 14 days, see below).
Wrong size ordered by the customer — not refundable, because the garment was made for that order. A first order is covered by the free size exchange above; for any order, the Find my size button and the size chart on each product page help you choose.
Wrong color or design selected — preview images on the product page reflect the final print.
Reports filed more than 7 days after delivery.
Refusal at delivery / unclaimed / returned to sender — see our Shipping Policy.
Customs issues (orders with an international shipping leg) — completing import clearance and paying any duties or taxes that apply is the recipient’s responsibility. Made-to-order items cannot be restocked, so packages refused, not cleared, or disposed of by customs cannot be refunded. Any goodwill refund we choose to issue in such a case is reduced by the non-recoverable costs we incurred (shipping, non-refundable payment-processing fees, and carrier/customs charges).

Customers in the EU/EEA and the UK — 14-day right of withdrawal

If you are a consumer in the European Union, the European Economic Area (Iceland, Liechtenstein and Norway) or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of the day you receive the goods, without giving a reason. This right applies to our catalogue items; it does not apply to items made to your own specification (for example a design you customised in the Studio).

Tell us within 14 days of delivery through our Return Request form or our contact page, stating your order number and that you are withdrawing.
Send the item back within 14 days of telling us, unworn, unwashed and in its original condition. You pay the return postage; we will give you the return address when you contact us.
We refund the price of the item and the standard delivery cost you paid within 14 days of receiving the goods back (or proof of posting), to the original payment method. A deduction may be made for any reduction in value caused by handling beyond what is needed to establish the nature and characteristics of the item.

Your statutory rights for defective goods are not affected: a damaged, misprinted or wrong item is replaced or refunded as described above, at our cost.

How to report an issue

Submit our Return Request form within 7 days of delivery, or contact us via our contact page.
Include your order number and clear photos showing the issue (and the packaging if it was damaged in transit).
We review and reply within 1 business day. Approved cases are reprinted and reshipped at our cost, or refunded to your original payment method.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 3–10 business days for the credit to appear.