Shipping Policy

SHIPPING

StyleMZ is an online store operated by Empress Korea, based in South Korea. Every product is designed in Korea and made on demand by one of our two print partners, Gelato and Printful. For each item we compare both partners for your exact address and send it to the one that can make and deliver it for less, or faster when the cost is about the same. Most orders arrive in 5–12 business days, and checkout shows the estimate for your address before you pay.

How It Works

Designed in Korea. Korean-inspired artwork developed through our South Korea design operation.
Made to order by the better partner for your address. Gelato and Printful both run production facilities in North America and Europe, and each also produces in other countries. When you order, each item goes to the partner and facility that deliver it best to your address.
Shipped by a regional carrier. Orders to the US, Canada, the UK and the EU are usually made in the same region. Orders to other countries, including South Korea, Singapore, Mexico and Brazil, are usually shipped internationally from the partner’s facility and cross a border.
One order, sometimes two parcels. If the items in one order are made by different partners, they arrive in separate parcels, each with its own tracking link.

Estimated Delivery Times

Step	Time
Production	1–5 business days
Shipping	3–8 business days
Total	5–12 business days from order

Product-page estimates include production. The estimate shown at checkout for your address and cart takes priority. Times exclude weekends and public holidays; cross-border routes, customs and busy seasons can extend delivery.

Shipping Cost

Free standard shipping on 2 or more items. No coupon code needed. Every product price already contains the standard US delivery cost, and that included amount is credited against the live rate for your address at checkout.

For orders of 2 or more items to the US, the UK, the EU and Japan, standard shipping is shown as Free shipping and the total you see is final.
A single-item order pays $2.99 for standard shipping to these destinations (or the live rate, if that is lower).
For some destinations the carrier’s standard rate is higher than the included amount, for example Canada, Australia and New Zealand (usually a few dollars), and South Korea, Singapore, Mexico and Brazil, which are shipped internationally. In that case only the difference is shown as the standard shipping cost before you pay (at least $2.99 on a single-item order).
Faster options (express or priority couriers) are offered for some destinations; if you choose one, you pay only the difference between that service and the included standard shipping.
Shipping is never paid out as cash or store credit, and the included amount applies per parcel when an order is made by more than one partner or facility.

Order Processing & Cancellations

Production is started automatically as soon as your order is paid. A cancellation or an address change is possible only while the order has not yet entered production — contact us immediately with your order number and we will try, but it cannot be guaranteed. If we reach the order in time it is cancelled and refunded in full, including shipping. Once production has started, orders cannot be cancelled, modified, or have addresses changed. Please double-check your design choice, size, and shipping address before completing checkout.

Customs, Duties & Taxes

No customs charges for orders made in your own country or trade bloc — most US, UK and EU orders. These never cross an international border, so you will not be asked to pay import duties, VAT collection at the door, or carrier disbursement fees. Orders shipped internationally (for example to South Korea, Singapore, Mexico or Brazil) may be charged import duties or taxes on delivery by your country. These charges are set by your government, are not collected by us, and are the recipient’s responsibility, as is completing customs clearance. Packages refused, unclaimed, or not cleared through customs are treated as failed deliveries (see below) and cannot be refunded, because made-to-order items cannot be restocked.

The total shown at checkout is the full amount StyleMZ charges for your order.

Customs ID. Some countries require the recipient’s customs ID on every import: South Korea (Personal Customs Clearance Code, PCCC) and Brazil (CPF or CNPJ). Checkout asks for it when your delivery country needs it, and we pass it only to the print partner and carrier that handle your parcel.

Tracking & Carriers

A tracking link is emailed automatically when your order ships. Carriers are selected by the print partner for your route and may include DHL, FedEx, UPS, USPS, DPD, Royal Mail, GLS, PostNL, La Poste, Asendia, Australia Post, Japan Post, Korea Post and other regional services. You can also follow your parcel any time on the Track Your Order page or in your account. For real-time updates please contact the carrier directly using your tracking number; if you still need help, contact us via our contact page.

Shipping Eligibility

We deliver to most countries served by our print partners, Gelato and Printful. We do not ship to countries under comprehensive sanctions (Cuba, Iran, North Korea and Syria).
We are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
A few items (for example some mugs, framed posters and some colours) are made by one partner only. If neither partner can make an item for your country, the product page shows its delivery area and checkout names the item so you can remove it.

Address Accuracy

Please make sure your shipping address is complete and accurate (including apartment, suite, gate codes, and a reachable phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Failed Delivery, Unclaimed, or Returned Parcels

Unclaimed parcels (not picked up after carrier notification): no refund will be issued.
Returned to sender due to refusal of receipt, unavailability at delivery, or an incorrect address: we do not refund or reship.
Not cleared through customs (orders with an international leg): completing clearance and paying any import duties or taxes is the recipient’s responsibility. Packages refused at customs, not cleared, or disposed of by the authorities are not refunded.
Lost in transit: if tracking has not updated for an extended period, contact us with your order number and we will investigate with the carrier and arrange a reprint where appropriate.

Damaged or Defective Items

If your item arrives damaged, misprinted, or otherwise defective, submit our Return Request form with your order number and clear photos within 7 days of delivery. We will arrange a free reprint or refund after verification — no need to ship the original item back. Full conditions are on the Refund & Return Policy page; because every item is made to order, we do not accept change-of-mind returns.

Policy Updates

This policy may be updated from time to time to reflect carrier changes, regulatory requirements, or operational improvements. The version displayed at the time of your order applies to your shipment.

Last reviewed: September 21, 2026